Privacy Policy

2. Data Collection Information

The data controller responsible for your personal data under GDPR is:

• Company Name: Tekivio
• Business Registration/VAT Number: 1234567890
• Registered Address: 123 Main St, Anytown, USA
• Contact Email: business@tekivio.com
• Contact Phone: 123-456-7890
• EU Authorized Representative (Mandatory for non-EU companies):Name: tekivio,Address: 123 Main St, Anytown, USA,Phone: 123-456-7890,Email: business@tekivio.com
• DPO: Not appointed (no legal obligation required)

3. Data We Collect

We only collect personal data that you voluntarily submit via our website inquiry and contact forms. We do not collect sensitive special category personal data as defined under GDPR Article 9.

The collected data includes:

• Personal identification information: Full name, job title
• Business contact information: Email address, phone number, company name, business address
• Custom content you submitted: Product inquiry information, customization requirements, and other message content entered in the form
• Automatic technical data: IP address, device and browser information (automatically collected for website security and anti-fraud purposes only)

4. Purpose & Legal Basis of Data Processing

We process your personal data strictly for the following purposes, based on GDPR Article 6 legal bases:

• Respond to your inquiries and provide pre-sales consultation | Legal Basis: GDPR Art.6(1)(b) (pre-contractual measures at your request)
• Follow up on product cooperation, quotation and after-sales service | Legal Basis: GDPR Art.6(1)(b) (performance of business-related contracts)
• Website security protection and prevent malicious form submissions | Legal Basis: GDPR Art.6(1)(f) (our legitimate interest in website operation security)
• Comply with legal tax and business record-keeping requirements | Legal Basis: GDPR Art.6(1)(c) (statutory legal obligation)
• Product marketing notification (only with your active opt-in consent) | Legal Basis: GDPR Art.6(1)(a) (your explicit consent, revocable at any time)

5. Data Usage & Non-Disclosure Commitment

• All collected personal data is used exclusively for our internal business processing, including inquiry reply, order follow-up, technical support and internal customer file management;
• No data disclosure: We will never sell, trade, lease, or publicly disclose your personal data to any external third parties, except when legally required by mandatory court orders or EU governmental authority requests;
• Our internal staff accessing your data are bound by strict confidentiality agreements, with role-based access permission control.

6. Data Retention Period

We retain your data only for the time necessary to fulfill the processing purposes, in line with GDPR storage limitation principles:

• Inquiry data without subsequent cooperation: Retained for 24 months after the last communication, then permanently deleted;
• Formal customer business data: Retained for 7 years after the end of cooperation (mandatory for EU tax and commercial record keeping);
• Marketing consent records: Retained until you withdraw consent or request deletion;
• Technical log data: Automatically deleted 30 days after collection.

7. International Data Transfer

Our company is located outside the European Economic Area (EEA). The personal data you submit will be stored and processed in [Storage Region]. We have adopted the 2021 EU Standard Contractual Clauses (SCCs) and end-to-end data encryption as appropriate safeguards to protect your data, complying with GDPR cross-border data transfer regulations. You may request a copy of the safeguard documents via our contact email.

8. Your GDPR Data Rights

As an EEA/UK data subject, you have the following free and enforceable rights under GDPR:

• Right to access: Obtain a copy of the personal data we hold about you;
• Right to rectification: Correct inaccurate personal information;
• Right to erasure (Right to be Forgotten): Request permanent deletion of your data;
• Right to restrict processing: Limit the scope of our data processing;
• Right to data portability: Receive your data in a machine-readable format;
• Right to object: Object to processing based on legitimate interest or direct marketing;
• Right to withdraw consent: Revoke marketing consent at any time with immediate effect;
• Right to complain: Lodge a complaint with your local European Data Protection Authority (DPA).

9. How to Exercise Your Rights

To submit a data request (access, deletion, rectification, etc.), please contact us via:

• Email: business@tekivio.com
• Post: 123 Main St, Anytown, USA

We will respond to all valid requests within1 calendar month (extendable by 2 months for complex requests). We will verify your identity before processing your request to prevent unauthorized access.

10. Website Forms & Cookie Policy

• Our website forms do not use pre-ticked checkboxes; marketing subscription requires your active manual selection;
• This website uses necessary functional cookies. For detailed information, please refer to our Cookie Policy, which is an integral part of this Privacy Policy.

11. Data Security

We implement SSL/TLS transmission encryption, internal access control, regular security scanning and data breach response procedures to protect your personal data from unauthorized access, alteration, leakage or destruction, complying with GDPR Article 32 security requirements.

12. Policy Updates & Governing Law

We may update this Privacy Policy occasionally. The latest version will be published on this page with an updated date. Material changes will be notified via website notice at least 14 days in advance.

This policy is governed by the laws of [EU Representative Country], subject to the mandatory data protection laws of your resident EU member state.