Privacy Policy

1. Website inquiries

This notice describes personal information submitted through the TEKIVIO website and related business communications. Contact Tekivio at business@tekivio.com or Rm 3204, Bldg 10, Tian Tong Xi Yuan 2nd District, Changping Dist, Beijing, China with questions about this notice.

2. Information processed

Inquiry forms collect the fields you submit, such as your name, company, email address, phone number, country or region, product interests and project details. Website operation may also generate technical records, such as request times, IP addresses and error information.

Please provide business contact information and avoid including identity documents, biometric records, passwords or other sensitive personal information in free-text inquiry fields.

3. Use of information

Submitted information is used to review and respond to inquiries, discuss product configurations or commercial arrangements, and maintain related business records. Inquiry records are stored in a database and may be sent to the sales team by email. Technical records support website operation and troubleshooting.

Where applicable data protection law requires a lawful basis, processing must be based on the relevant purpose, such as responding to a requested quotation, performing a contract, meeting a legal obligation or a properly assessed legitimate interest. Submitting an inquiry is not a subscription to marketing emails.

4. Access and service providers

Business staff handling your inquiry may access the submitted information. Hosting, database and email service providers may process information to operate these services. Information may also need to be disclosed where required by applicable law. Contact us for information about the providers and arrangements relevant to your inquiry.

5. Location and retention

TEKIVIO operates in China. Your inquiry may be handled there, and service provider processing locations may differ. Contact us for the locations and any transfer arrangements applicable to your information. Applicable transfer requirements depend on the parties, processing locations and legal arrangements.

Retention depends on the inquiry, any resulting business relationship and applicable record-keeping requirements. Contact us for the retention period relevant to your record or to request deletion where applicable.

6. Cookies and external content

Website forms use a security token and related cookie to help protect against forged submissions. Some product pages embed YouTube videos. Loading those pages may transmit technical information to YouTube and allow it to use cookies or similar technologies under its own policies. External services have their own privacy notices.

7. Security

No website, database or email system can guarantee complete security. Avoid sending sensitive information through inquiry forms. Contact us if you need information about the security measures relevant to your inquiry.

8. Your rights

Depending on applicable law and the circumstances, you may have rights to request access, correction, deletion, restriction or portability of your information; object to processing; or withdraw consent where processing relies on consent. You may also have the right to raise a complaint with the relevant data protection regulator.

Send requests to business@tekivio.com. We may need information to verify your identity and will handle requests in accordance with applicable requirements and response deadlines. This notice does not limit statutory rights.

9. Updates

Changes to this notice will be published here with an updated date. Contact us if you need clarification about the processing relevant to your inquiry.