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Service

Have questions about our services? Reach out to our team at [market@fezid.com] [haly@fezid.com] or call [+86 010-51293998]—we’re here to help.

1

  • Needs Assessment：Free one-on-one consultation to understand your business scenarios (e.g., employee ID printing, access control systems) and compliance requirements.
  • Custom Solution Design：Tailored system configurations, including matching card printers with compatible consumables and integrating face recognition devices with your existing software. 
  • Demo & Testing：Provide product demos or sample prints (for card printers) to verify performance before purchase.

2

  • 24/7 Remote Support：Technical assistance via email, live chat, or video call to resolve issues like device setup, software glitches, or print quality problems. 
  • On-Site Support (Selected Regions)：Paid on-site troubleshooting and maintenance services for customers in selected regions. 
  • User Training：Free online tutorials or paid on-site training sessions to help your team master device operation, routine maintenance, and data management.

3

  • On-Site Installation：Professional technicians to install and calibrate face recognition devices (e.g., access control terminals) and set up card printing workstations.
  • System Integration：Assistance with integrating our devices with third-party software (e.g., HR management systems, access control platforms) to ensure seamless data flow.
  • Compliance Check：Post-installation verification to ensure the system meets local data privacy and security regulations.

Our Clients

We are delighted to have the opportunity to collaborate with these excellent companies!